Privacy Policy

Effective from:

Last Updated:

1. Who I am

Liz Low Intuitive  (“I”, “me”, “my”) is committed to protecting your privacy and handling your personal information responsibly.

Business Name: Liz Low Intuitive Services

Website: https://lizlow.net/

Contact Me

As a sole trader based in the United Kingdom, I process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Information I Collect

Depending on how you interact with my website and services, I may collect:

Contact Information

  • Name
  • Email address
  • Telephone number
  • Information submitted through my contact form

Booking Information

When you book an appointment with me, it is via Squarespace Acuity Scheduling, I may collect:

  • Name
  • Contact details
  • Appointment details
  • Booking history

Health and Wellbeing Information

As part of the booking process, you may choose to provide information about your health, wellbeing, medical history, or other relevant circumstances through an intake form.

This information helps me understand how best to support you during your session and provide services safely and appropriately.

Payment Information

Payments are processed securely by Stripe. I do not store or have access to your full payment card details.

Website Usage Information

I may collect information about how visitors use my website through:

  • Google Analytics
  • Meta (Facebook and Instagram) advertising and tracking tools

This may include information such as pages visited, time spent on the site, device information, and general location data.

3. How I Use Your Information

I use personal information to:

  • Respond to enquiries
  • Manage bookings and appointments
  • Deliver services
  • Process payments
  • Maintain business records
  • Improve my website and services
  • Send newsletters and marketing communications where you have chosen to receive them
  • Meet legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, I rely on one or more of the following lawful bases:

Contract

To provide services you have requested, including managing appointments and processing payments.

Legitimate Interests

To operate and improve my business, respond to enquiries, maintain records, and ensure the security of my website.

Consent

Where you provide consent for:

  • Marketing emails and newsletters
  • Certain cookies and tracking technologies
  • Health and wellbeing information provided through intake forms where consent is the appropriate legal basis

You may withdraw consent at any time.

Legal Obligations

Where I am required to retain records for legal, tax, accounting, or regulatory purposes.

5. Special Category Data

Information about health and wellbeing may be considered special category personal data under UK GDPR.

I only collect this information when it is relevant to providing my services and treat it with appropriate confidentiality and security.

I do not use this information for marketing purposes.

6. Sharing Your Information

I do not sell your personal information.

I may share information with trusted service providers where necessary to operate my business, including:

  • Squarespace and Acuity Scheduling
  • Stripe
  • Website hosting providers
  • Email marketing providers
  • Analytics and advertising providers

These providers process information in accordance with their own privacy and security obligations.

7. Data Retention

I keep personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including legal, tax, insurance, and business record-keeping requirements.

Retention periods may vary depending on the type of information and legal obligations that apply.

8. Marketing Communications

If you subscribe to my newsletter, I may send you updates, news, offers, and information about my services.

You can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting me directly.

9. Cookies and Tracking Technologies

My website uses cookies and similar technologies, including Google Analytics and Meta advertising tools.

For more information, please see my Cookie Policy.

Where required by law, non-essential cookies will only be used with your consent.

10. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Withdraw consent where consent is relied upon
  • Request a copy of your information in a portable format
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact me using the contact form on the home page.

12. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised “Last Updated” date.

Cookie Policy

This Privacy Policy describes the policies of

Liz Low Intuitive Services on the collection,
use and disclosure of your information that I collect
when you use my website ( https://www.lizlow.net ).
(the “Service”). By accessing or using
the Service, you are consenting to the collection, use and
disclosure of your information in accordance with this
Privacy Policy. If you do not consent to the same,
please do not access or use the Service.

I may modify this Privacy Policy at any time without
any prior notice to you and will post the revised
Privacy Policy on the Service. The revised Policy will
be effective 180 days from when the
revised Policy is posted in the Service and your
continued access or use of the Service after such time
will constitute your acceptance of the revised Privacy
Policy. I therefore recommend that you periodically
review this page.

Information I Collect:

I will collect and process the following
personal information about you:

  1. Name
  2. Email
  3. Mobile
  4. Date of Birth
  5. Address
  6. Health and physical/mental condition
  7. Medication

How I Use Your Information:

I will use the information that is collected
about you for the following purposes:

  1. Enforce T&C
  2. Support
  3. Administration info
  4. Manage customer order

If I want to use your information for any other
purpose, I will ask you for consent and will
use your information only on receiving your
consent and then, only for the purpose(s) for
which grant consent unless I am required to do
otherwise by law.

How I Share Your Information:

I will not transfer your personal information
to any third party without seeking your consent,
except in limited circumstances as described
below:

  1. Analytics

I require such third parties to use the
personal information I transfer to them only
for the purpose for which it was transferred and
not to retain it for longer than is required for
fulfilling the said purpose.

I may also disclose your personal information
for the following: (1) to comply with applicable
law, regulation, court order or other legal
process; (2) to enforce your agreements with us,
including this Privacy Policy; or (3) to respond
to claims that your use of the Service violates
any third-party rights. If the Service or my
company is merged or acquired with another
company, your information will be one of the
assets that is transferred to the new owner.

Retention Of Your Information:

I will retain your personal information with us
for 90 days to 2 years after user accounts remain idle
or for as
long as I need it to fulfill the purposes for
which it was collected as detailed in this
Privacy Policy. I may need to retain certain
information for longer periods such as
record-keeping / reporting in accordance with
applicable law or for other legitimate reasons
like enforcement of legal rights, fraud
prevention, etc. Residual anonymous information
and aggregate information, neither of which
identifies you (directly or indirectly), may be
stored indefinitely.

Your Rights:

Depending on the law that applies, you may have
a right to access and rectify or erase your
personal data or receive a copy of your personal
data, restrict or object to the active
processing of your data, ask me to share (port)
your personal information to another entity,
withdraw any consent you provided to me to
process your data, a right to lodge a complaint
with a statutory authority and such other rights
as may be relevant under applicable laws. To
exercise these rights, you can write to me using the contact form on the home page.
I will respond to your
request in accordance with applicable law.

You may opt-out of direct marketing
communications or the profiling I carry out for
marketing purposes by writing to to me using the contact form on the home page.

Do note that if you do not allow me to collect
or process the required personal information or
withdraw the consent to process the same for the
required purposes, you may not be able to access
or use the services for which your information
was sought.

Cookies Etc.

To learn more about how I use these
and your choices in relation to these tracking
technologies, please refer to my Cookie Policy below.

Security:

The security of your information is important to
us and I will use reasonable security measures
to prevent the loss, misuse or unauthorized
alteration of your information under my
control. However, given the inherent risks, I
cannot guarantee absolute security and
consequently, I cannot ensure or warrant the
security of any information you transmit to me
and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites
that are not operated by us. This Privacy Policy
does not address the privacy policy and other
practices of any third parties, including any
third party operating any website or service
that may be accessible via a link on the
Service. I strongly advise you to review the
privacy policy of every site you visit. I have
no control over and assume no responsibility for
the content, privacy policies or practices of
any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the
processing of your information that is available
with us, you may write to me using the contact form.
I will address your concerns in accordance with applicable law.